Refund Policy
At Matricula Education, we understand that situations can change, and we aim to provide a fair and transparent refund policy to our valued users. Please review our return policy carefully.
1. Refund Eligibility
To be eligible for a refund, you must meet the following criteria:
- – Your refund request must be submitted via email to hey@matricula.co.in or by calling us at +91 7439709486 or +91 81004 82638 within 3 days of placing the order.
2. Valid Reason for Return
We will consider refund requests for the following reasons:
- – Changing Circumstances: If your circumstances change, preventing you from accessing our educational services.
- – Technical Problems: In case of technical problems or issues with our services that cannot be resolved.
3. Refund Process
Upon receipt of a valid refund request, we will process your refund as follows:
- – We will review your request and, if eligible, initiate the refund process.
- – Refunds will be made to the bank account provided by you during the purchase process.
- – Please allow 10 to 15 business days for the refund to be processed and credited to your bank account.
4. Non-Returnable Items
Please note that some items may not be eligible for a refund:
- – Any promotional or discounted offer that clearly states “Non-Refundable”.
- – Services that are substantially used or accessed
5. Contact
If you have any queries or need assistance regarding the return process, please contact us at hey@matricula.co.in or call us at +91 7439709486 or +91 81004 82638. We are here to help and ensure a smooth resolution of your request.
At Matricula Education, we value your trust and strive to provide the best educational experience possible. We appreciate your understanding and cooperation with our return policy.